Our Clients
- E-commerce
- NDIS & Non-Profit
- Finance and Accounting
- health and wellness
- education
- business portfolio
- restaurant and cafe
BIOTRADE
Grant Lelliott & Julia Rogach, QLD
Fashion house for targeted group of users achieving high score in sales revenue.
Achievements accomplished
- Zoho, crm
- Inventory management system, ecommerce website, payment gateway system, B2B portal, customised design and development
Project summary
- Ecommerce website where customers can buy products on the website
- European cosmetics company that wanted to launch in australia
- Researched the company and parts in other countries such as bulgaria
- Planned what we should do for australian website
- After the initial sketch and prototype, we got access from product database for all IP materials of the product which includes the content and the image
- Create a workflow for our team, distributed it to the web development, coding, web design, and digital marketing teams
- We then drafted the whole site as per our plan and initial prototyping. Loaded all the products, built a cart system, connected the payment system, customised all product images for the purpose of correct display of the website.
- After this, we started the integration and implementation of the inventory of the business which included loading all the products on the inventory system, integrated the sales order process, set up the payment system, and customised the existing customer database for future transactions
- After this, there was a testing phase where we tested all the products display, payment gateway, sales order, invoicing, and CRM
- We then collaborated with the business to work on a launching strategy part of that was to communicate with the list of business that existed within their current customer database
- Setting up a marketing channel on MailChimp
- We also prepared process documentation which included different stages of customer interactions and content for responses to any possible enquiries
- At this point, we created a workflow system through their email and CRM so that the customer service operators know what is expected of them once they have started receiving orders from the customers
- This will include, interactions and responses to enquiries, automated in a workflow starting from a phone call to completing the transaction
- Eventually we successfully launched the website and allowed Biotrade to commence their business operation
Solution offered
- Discussing the functionalities of few software packages that offers the same solution and helping the customer making an informed decision about choosing the right package for their business
- Understanding everyday operations and setting them up in automation workflows so they can be done efficiently and in a timely manner
- Offering payment gateway systems, such as stripe, squireup, and payment advantage, and worked with the business to choose one of the payment gateways
- To deal with subscription of existing and future customers, we set up a marketing channel and its automation tools so customers receive emails and other product related information as soon as they subscribe and get on board with the business
- Recording any complaints from the customers and a strict process looking to resolve the complaints. As well as a regular report for the complaints are also implemented
- Exact process of payment terms creating a process order automated tracking delivery number had been implemented
Project outcome
With all the work completed above, the client was satisfied with our smooth collaboration and successful delivery of their project, and as a result, our client started a healthy number of sales which they thought was possible due to the direct set-up of our whole system
Problems analysed
- The suitability of CRM and inventory management system for a business dealing with cosmetic items.
- A complete set of workflows for a small operation aiming to provide a consumer centric experience
- Most efficient and affordable gateway system considering the products volume and number of sales of the business
- The suitability of creating a marketing channel for the customers and other stakeholders
- Customer complaints handling process
- Sales order and delivery handling process
- The suitability of CRM and inventory management system for a business dealing with cosmetic items.
- A complete set of workflows for a small operation aiming to provide a consumer centric experience
- Most efficient and affordable gateway system considering the products volume and number of sales of the business
- The suitability of creating a marketing channel for the customers and other stakeholders
- Customer complaints handling process
- Sales order and delivery handling process
Afrojordan Boutique
Perth, WA
Boutique fashion house for targeted group of users achieving high score in sales revenue.
Key Role of SME Tech Solution:
Key Role of SME Tech Solution:
- e-Commerce
- Shopping cart
- Payment gateway
- Delivery system, coupon code
- Stakeholders Notification on completion of transactions
- Development & Design of the site
- Optimisation for business service functions
- Social Media creation Integration with the site SEO
- Hosting from SME Server (non-shared)
Heart Earth Drum
Tasmania
An amazing project named “Heart Earth Drum” which has a large number of users including international platforms. At the core of the business, it teaches Heart Connection Meditation which allows users to quieten the mind and follow your beautiful heart. It teaches you about themselves and how to trust the heart to make the best decisions for you in everyday life. It can guide individuals how to keep at bay the energies they don’t want in their life and how in their own space they can begin to create positive ripple effects to those around them.
Key Role of SME Tech Solution:
- Online booking of class
- Online transaction for enrollment in program
- Install cart system
- Payment gateway
- Customised branding materials
- Development & Design of the site
- Optimisation for business service functions
- Social Media creation Integration with the site
- Online booking system for consultancy
- SEO by building on-page SEO and improvement of contents and blogging
- Hosting from SME Server (non-shared)
Lifepath Care Services
Perth Western Australia
The project helps a disability service provider Lifepath Care Services. At the core value, the business see people as unique, beloved and important . They listen to what matters to individuals and help them lead a meaningful and healthy life mentally, psychologically, emotionally and physically on their own terms hence providing the highest standard of care . They are also passionate about services that makes life most valuable and creating partnerships that create meaningful lives.
Key Role of SME Tech Solution:
- Development & Design of the site
- Optimisation for business service functions
- Social Media Integration
- Google My Business
- Business Email
- Set up of SEO
- Hosting from SME Server (non-shared)
Bassoon Accounts
Baulkham Hills NSW
Key Role of SME Tech Solution:
- Customised design and development
- Booking system
Achievements accomplished
- Professional accounting organisation
- Our client wanted to introduce their accounting services including tax services and bookkeeping.
- A description of all the services are included so that accounting clients can understand what each service includes
- When a customer chooses to go through with our clients’ accounting services, they can go to the ‘Make a Booking’ page.
- Through these requests that our client posed, we got straight to it and sent it to our web development, coding, digital marketing and web design teams to get started on this
- Our expert team created a make a booking section that aligned with our clients’ email, which is very organised and clear for our client to understand and read when a booking has been made. Our client gets an immediate email regarding all the booking information, and the client that made a booking gets an immediate booking confirmation email, also with all the information regarding the booking information.
- We then drafted the whole site as per our plan and initial prototyping. Loaded all the services, built a booking system, customised all product images for the purpose of correct display of the website as well as a blog page that is updated when our client wishes to update their blog.
- We also prepared process documentation which included different stages of customer interactions and content for responses to any possible enquiries
- We created a workflow system through their email and CRM so that the customer service operators know what is expected of them once they have started receiving enquiries from the customers
- This will include, interactions and responses to enquiries, automated in a workflow starting from a phone call to completing the transaction
- Then we went over our prototype with the customer, who was pleased with it and provided us some feedback on a few minor changes to their website.
- We then edited what they needed and ran a website test run with all of the services to determine if the website had any flaws, which it did not.
- Then we went through it once more with our client and they were happily pleased with it and gave us the green light to go ahead and launch the website
Problems analysed
- CRM and booking system
- A complete set of workflows for a small operation aiming to provide a consumer-centric experience
- The suitability of creating a marketing channel for the customers and other stakeholders
- Customer complaints handling process
Solution offered
- Discussing the functionalities of few software packages that offers the same solution and helping the customer making an informed decision about choosing the right package for their business
- Understanding everyday operations and setting them up in automation workflows so they can be done efficiently and in a timely manner
- Offering a booking system with no hassle for any potential customers
- To deal with subscription of existing and future customers, we set up a marketing channel and its automation tools so customers receive emails and other product related information as soon as they subscribe and get on board with the business
- Recording any complaints from the customers and a strict process looking to resolve the complaints. As well as a regular report for the complaints are also implemented
Project outcome
With all the work completed above, the client was satisfied with our smooth collaboration and successful delivery of their project, and as a result, our client started a healthy number of sales which they thought was possible due to the direct set-up of our whole system and we were then ready to launch BasSoon Accounts! |
TWL Financial
North Sydney NSW
A financial wealth management project which is set out to assist clients with a holistic approach to addressing all of their financial needs. Business recognised a gap in the market whereby various finance related professionals work collaboratively, under one-roof, without conflicted advice, in the best interests of the consumer. The business adds value, with a no-nonsense approach, to help their clients understand that there is no silver bullet when it comes to building wealth, but instead a unique combination of solutions and/or strategies for all individuals that is most likely to achieve the optimal outcomes they seek.
Key Role of SME Tech Solution:
- Development & Design of the site
- Optimisation for business service functions
- Social Media Integration
- Google My Business
- Business Email
- Set up of SEO
- Hosting from SME Server (non-shared)
Sherpa Super Tax
St Marys NSW
Professional Accounting firm on a steady growth journey within the business posing challenges. SME Tech Solution has taken over this account and has been assisting the business on a regular basis to achieve its goals and meet operational challenges during and post Covid-19 Pandemic.
Key Role of SME Tech Solution:
- Revamping the website as per Business golad and requirements
- Social Media Campaign for branding visibility
- SEO by building on-page SEO and improvement of contents and blogging
- Blog integration and regular posting for new audience
- Migration of Email system to Google workspace from outlook 360 to increase operational efficiency
- Secured Hosting & Server Control
- CRM & Cloud Management
Heart Earth Drum
Tasmania
An amazing project named “Heart Earth Drum” which has a large number of users including international platforms. At the core of the business, it teaches Heart Connection Meditation which allows users to quieten the mind and follow your beautiful heart. It teaches you about themselves and how to trust the heart to make the best decisions for you in everyday life. It can guide individuals how to keep at bay the energies they don’t want in their life and how in their own space they can begin to create positive ripple effects to those around them.
Key Role of SME Tech Solution:
- Online booking of class
- Online transaction for enrollment in program
- Install cart system
- Payment gateway
- Customised branding materials
- Development & Design of the site
- Optimisation for business service functions
- Social Media creation Integration with the site
- Online booking system for consultancy
- SEO by building on-page SEO and improvement of contents and blogging
- Hosting from SME Server (non-shared)
Solution offered
|
Problems analysed
- CRM and invoicing system
- Payment gateway
- A complete set of workflows for a small operation aiming to provide a consumer-centric experience
- Most efficient and affordable gateway system considering the programs volume and number of sales of the business
- The suitability of creating a marketing channel for the customers and other stakeholders
- Customer complaints handling process
THRIVE AND EVOLVE
Adelaide, South Australia
Achievements accomplished
- Customised design and development
- Payment and CRM systems
Project summary
|
Project outcome
With all the work completed above, the client was satisfied with our smooth collaboration and successful delivery of their project, and as a result, our client started a healthy number of sales which they thought was possible due to the direct set-up of our whole system and we were then ready to launch Thrive and Evolve
Milestone Mediation
Bathurst NSW
This project helps John Haynes, a professional dispute resolution provider, who has negotiated and resolved numerous high risk situations including sieges, hostage situations, and suicide interventions. It was this lived experience that led John to become a Nationally Accredited Mediator and Conflict Management Coach. This project helps to build a customised website that fits the needs and functions required for the business.
Key Role of SME Tech Solution:
- Development & Design of the site
- Optimisation for business service functions
- Social Media creation Integration with the site SEO
- Customised branding materials
- Google My Business
- Business Email
- Set up of SEO
- Hosting from SME Server (non-shared)
MATHNASIUM
Achievements accomplished
- Customised design and development
- Booking system
Problems analysed
- CRM and booking system
- A complete set of workflows for a small operation aiming to provide a consumer-centric experience
- The suitability of creating a marketing channel for the customers and other stakeholders
- Customer complaints handling process
Project summary
- Mathematics tutoring service
- Our client wanted to introduce their highly successful mathematics tutoring services including at-home live tutoring.
- A description of all the services are included so that parents can understand what each service includes
- Because Mathnasium has so many locations, when a customer selects their preferred location, they are directed to a different webpage of that specified location.
- As this is a tutoring page, our client wants to prove that they are an effective tutoring service and they requested to add video reviews and written reviews on all their webpages
- We jumped right into these requirements from our customer and gave them to our web development, coding, digital marketing, and web design teams to get started.
- Our expert team created a ‘contact us for booking FREE ASSESSMENT’ section on the first page which is how customers can enrol in Mathnasium, as well as calling their preferred centre which is labelled in many places to ensure that customers don’t miss it
- We then drafted the whole site as per our plan and initial prototyping. Loaded all the services, built a booking a free assessment system, customised all product images for the purpose of correct display of the website as well as a results page that is updated when our client wishes to update their results.
- We also prepared process documentation which included different stages of customer interactions and content for responses to any possible enquiries
- We created a workflow system through their email and CRM so that the customer service operators know what is expected of them once they have started receiving enquiries from the customers
- This will include, interactions and responses to enquiries, automated in a workflow starting from a phone call to completing the transaction
- Then we went over our prototype with the customer, who was pleased with it and provided us some feedback on a few minor changes to their website.
- We then edited what they needed and ran a website test run with all of the services to determine if the website had any flaws, which it did not.
- Then we went through it once more with our client and they were happily pleased with it and gave us the green light to go ahead and launch the website
Solution offered
- Discussing the functionalities of few software packages that offers the same solution and helping the customer making an informed decision about choosing the right package for their business
- Understanding everyday operations and setting them up in automation workflows so they can be done efficiently and in a timely manner
- Offering a booking system with no hassle for any potential customers
- To deal with subscription of existing and future customers, we set up a marketing channel and its automation tools so customers receive emails and other product related information as soon as they subscribe and get on board with the business
- Recording any complaints from the customers and a strict process looking to resolve the complaints. As well as a regular report for the complaints are also implemented
Project outcome
With all the work completed above, the client was satisfied with our smooth collaboration and successful delivery of their project, and as a result, our client started a healthy number of sales which they thought was possible due to the direct set-up of our whole system and we were then ready to launch Mathnasium!
Sherpa Super Tax
St Marys NSW
Professional Accounting firm on a steady growth journey within the business posing challenges. SME Tech Solution has taken over this account and has been assisting the business on a regular basis to achieve its goals and meet operational challenges during and post Covid-19 Pandemic.
Key Role of SME Tech Solution:
- Revamping the website as per Business golad and requirements
- Social Media Campaign for branding visibility
- SEO by building on-page SEO and improvement of contents and blogging
- Blog integration and regular posting for new audience
- Migration of Email system to Google workspace from outlook 360 to increase operational efficiency
- Secured Hosting & Server Control
- CRM & Cloud Management
TWL Financial
North Sydney NSW
A financial wealth management project which is set out to assist clients with a holistic approach to addressing all of their financial needs. Business recognised a gap in the market whereby various finance related professionals work collaboratively, under one-roof, without conflicted advice, in the best interests of the consumer. The business adds value, with a no-nonsense approach, to help their clients understand that there is no silver bullet when it comes to building wealth, but instead a unique combination of solutions and/or strategies for all individuals that is most likely to achieve the optimal outcomes they seek.
Key Role of SME Tech Solution:
- Development & Design of the site
- Optimisation for business service functions
- Social Media Integration
- Google My Business
- Business Email
- Set up of SEO
- Hosting from SME Server (non-shared)
Peninsula Coffee Machine
Mornington Peninsula, VIctoria
A project involves a coffee machine mechanic to go online for the service of the coffee machines in the community.
Key Role of SME Tech Solution:
- Development & Design of the site
- Optimisation for business service functions
- Social Media creation Integration with the site SEO
- Customised branding materials
- SEO
- Hosting from SME Server (non-shared)
a2z Daily Cleaning Services
Seven Hills, NSW
A start up cleaning company wanting to thrive and cease the opportunity of influx of work during Covid-19 Pandemic.
Key Role of SME Tech Solution:
- Development & Design of the site
- Optimisation for business service functions
- Social Media Integration
- Google My Business
- Business Email
- Set up of SEO
- Hosting from SME Server (non-shared)
- Quote system development
Peninsula Coffee Machine
Mornington Peninsula, VIctoria
A project involves a coffee machine mechanic to go online for the service of the coffee machines in the community.
Key Role of SME Tech Solution:
- Development & Design of the site
- Optimisation for business service functions
- Social Media creation Integration with the site SEO
- Customised branding materials
- SEO
- Hosting from SME Server (non-shared)
